SONA AUDIO — Refund and Return Policy

Last updated: October 14, 2026

At SONA AUDIO, we want you to have a positive shopping experience. Please review this policy before placing an order.

1. Return Eligibility

Our supplier does not accept returns or exchanges for this product. For this reason, we cannot guarantee returns or exchanges for a change of mind, incorrect selection, or other non-defective reasons.

However, this restriction does not apply where a return, refund, replacement, or other remedy is required by applicable law.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the item you purchased, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or a video showing the problem, when possible

We will review your request and work with you to determine an appropriate resolution, which may include a refund or replacement where available or required by law.

Please do not discard or return the product before contacting us for instructions.

3. Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

If your order qualifies for a refund under applicable law, we will handle the request in accordance with those requirements.

4. Order Cancellations

Orders may begin processing within 1–2 business days. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or shipment has begun.

If an order has already shipped, cancellation may not be possible. Any available remedy will be handled under this policy and applicable law.

5. Exchanges

Our supplier does not accept exchanges. If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and explain the available options.

6. Shipping and Delivery

U.S. shipping is free according to our current supplier information. Orders generally require 1–2 business days for processing, followed by an estimated 4–7 business days for shipping within the United States.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other circumstances outside our control.

7. Contact Us

For questions about an order, refund, or defective product, please contact SONA AUDIO through the contact information listed on our website. Include your order number so we can assist you.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.