SONA AUDIO — Privacy Policy

Last updated: October 14, 2026

At SONA AUDIO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store or place an order, we may collect:

• Personal information: Your name, email address, phone number, and shipping and billing addresses.

• Order information: Details about the products you purchase and your order history.

• Payment information: Payment details are handled by secure third-party payment providers.

• Technical information: Your IP address, browser type, device information, and website activity.

• Customer support information: Information you provide when contacting us.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Arrange delivery and provide order updates.

• Process payments, refunds, and customer service requests.

• Improve our website, products, and shopping experience.

• Protect our store against fraud and unauthorized activity.

• Send promotional communications where permitted by law.

3. Sharing Your Information

We share personal information only as reasonably necessary to operate our store and provide our services. This may include sharing information with payment processors, shipping and delivery providers, order fulfillment partners, website service providers, and other service providers that help us operate our business.

We may also disclose information when required by law or when necessary to protect our rights and customers.

We do not sell personal information for money. Certain advertising or analytics activities may be considered sharing under applicable privacy laws, and you may have the right to opt out.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website traffic, and improve your experience. You can manage cookies through your browser settings and any privacy options we provide.

5. Data Security and Retention

We use reasonable safeguards to protect your personal information. We retain information only for as long as reasonably necessary for order fulfillment, customer service, business records, fraud prevention, and legal obligations.

No online transmission or storage method can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights concerning targeted advertising, data sharing, and marketing communications.

To submit a privacy request, contact us using the contact information provided on our website. We may need to verify your identity before processing your request.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

7. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law. We do not knowingly collect children's personal information in violation of applicable law.

8. Third-Party Services

Our store may use third-party services to process payments, support website functions, analyze traffic, and deliver orders. These services may process information as needed to provide their services and under their applicable privacy practices.

9. Changes to This Policy

We may update this Privacy Policy when our business practices or legal requirements change. The updated version will be posted on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact SONA AUDIO using the contact information listed on our website.